Privacy Policy

This Privacy Policy explains how personal data is handled when visitors use the R&F Princess Cove property information website or submit an enquiry.

1. Who we are

This website is independently operated by Wong Kee Loong (Kee Wong), REN 46353, a registered real estate negotiator under PropNex Realty Sdn Bhd (Registration No. 1264951-W). The website provides property information, enquiry assistance and viewing arrangements for R&F Princess Cove. It is not the corporate website of R&F Group or the project developer.

For the purposes of this Privacy Policy, “we”, “us” and “our” refer to Wong Kee Loong as the independent website operator. This Privacy Policy explains how personal data is collected, used, disclosed, retained and protected when you visit the website, download materials, contact the operator or submit an enquiry.

2. Personal data we may collect

• Identity and contact details, including your name, email address, telephone number and country of residence.
• Property preferences, including the project phase, preferred unit type, budget, viewing preferences and other information included in your enquiry.
• Communications exchanged with us through the website, email, telephone, WhatsApp or other channels you choose to use.
• Technical and usage information, including IP address, device and browser information, pages viewed, referral source, approximate location and interaction data collected through cookies or similar technologies.
• Advertising and campaign information, including whether you arrived through a Google advertisement and whether an enquiry or other conversion event occurred.
• Any other information you voluntarily provide to us in connection with a property enquiry.

3. How we collect personal data

We collect personal data directly from you when you complete an enquiry form, request a brochure or price list, contact us, arrange a viewing or communicate with our representative. We may also collect technical and usage data automatically through Google Analytics, Google Ads tags, cookies and similar technologies, subject to your available consent choices.

4. How we use personal data

• To respond to enquiries and provide requested project, unit, pricing or availability information.
• To arrange property viewings, appointments and follow-up communications.
• To understand your requirements and provide relevant property information.
• To operate, secure, maintain and improve the website and enquiry process.
• To measure website performance, advertising effectiveness and campaign conversions.
• To comply with legal, regulatory, professional and record-keeping obligations.
• To send marketing communications where you have consented or where otherwise permitted by applicable law. You may opt out at any time.

5. Basis for processing

We process personal data where it is necessary to respond to your request, take steps connected with a potential property transaction, comply with legal obligations, pursue legitimate business interests that do not override your rights, or act on your consent where consent is required. You may withdraw consent at any time, but withdrawal does not affect processing already carried out lawfully.

6. Disclosure of personal data

We may disclose personal data only where reasonably necessary for the purposes described in this Policy, including to:

• The project developer or its appointed parties for a requested enquiry.
• Our authorised personnel and property representatives.
• Website hosting, form, email, analytics, advertising and technology service providers.
• Professional advisers.
• Public authorities where disclosure is legally required.

We do not sell your personal data. Where a third party independently determines how it uses your information, that party’s own privacy terms may also apply.

7. Google Analytics and Google Ads

The website uses Google Analytics to understand website usage and Google Ads technologies to measure advertising performance and conversions. These tools may use cookies or similar identifiers and may process information about your device, browser, approximate location and interactions with the website. Further information is available in Google’s Privacy Policy.

You can manage non-essential cookie choices through the website’s cookie controls where provided and through your browser settings. Blocking some cookies may affect measurement but should not prevent access to essential property information.

8. International processing

Some technology service providers may process data outside Malaysia. Where personal data is transferred across borders, we take reasonable steps to use appropriate contractual, organisational or other safeguards required by applicable law.

9. Retention

We retain personal data only for as long as reasonably necessary to answer your enquiry, manage follow-up, maintain appropriate business and transaction records, resolve disputes and comply with legal or regulatory requirements. Retention periods may differ according to the type of information and the purpose for which it is held. Data that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

10. Security

We use reasonable administrative, technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

11. Your choices and rights

Subject to the Personal Data Protection Act 2010 and other applicable requirements, you may request access to or correction of your personal data, withdraw consent, object to or limit certain uses, or ask questions about our handling of your information. We may need to verify your identity before acting on a request. Requests may be made through the contact methods provided on the website.

You may unsubscribe from marketing messages by using the unsubscribe method provided in the message or by contacting us. Service communications relating to an active enquiry may still be sent where necessary.

12. Children

The website is intended for adults seeking property information and is not directed to children. We do not knowingly request personal data from children.

13. Third-party links

The website may link to WhatsApp, Google services, downloadable brochures or other third-party resources. We are not responsible for the privacy practices of third-party websites or services. Please review their privacy notices before providing information.

14. Changes to this Policy

We may update this Privacy Policy when our practices, technology or legal requirements change. The latest version will be published on the website with its effective date.

Contact information

Website Operator:
Wong Kee Loong (KEE)

REN Registration Number:
REN 46353

Registered Agency:
PropNex Realty Sdn Bhd

Agency Registration Number:
1264951-W

Address:
#01-03 Wisma Teras Eco, 56, Jalan Setia Tropika 1/14, Taman Setia Tropika, 81200 Johor Bahru, Johor, Malaysia

Telephone:
+6017-7800 931

Email:
kee@propnex.com.my

Website:
https://rnfprincess-cove.com/